Terms and Conditions

1. Overview of the Service

• This App provides an AI-powered tool designed to assist users in finding rental housing by aggregating publicly available rental listings from sites such as Zillow, Facebook, and PadMapper.
• The App analyzes listings and offers suggestions, guidance, and recommended questions for users to ask landlords. All guidance is informational and suggestive only; users bear full responsibility for rental decisions and communications.

2. No Real Estate Agency or Brokerage

• The App is not a real estate agent, broker, or leasing agent and does not negotiate leases or enter into rental agreements on behalf of users.
• Users must independently negotiate and finalize rental agreements directly with landlords or property managers.

3. Data and Listings

• The App aggregates listings by scraping publicly available online data from third-party sites.
• The accuracy, availability, and completeness of listings cannot be guaranteed. The App disclaims responsibility for errors, omissions, or outdated information.

4. Deposit Handling and Payment Processing

• Deposits and payments are securely processed and held by Stripe, Inc., a licensed third-party payment service provider. The App does not hold or control any funds.
• The App triggers Stripe to release or refund deposits based on programmed check-in logic, including on-time check-in, fake listing reports, or no-show penalties.

5. AI-Generated Guidance Disclaimer

• The App's AI provides suggested questions, informational guides, and communication templates to help users navigate the rental process.
• These suggestions are not legal advice or professional recommendations. Users should use their own judgment and discretion in applying the guidance. The App disclaims any liability arising from reliance on AI-generated information.

6. User Conduct and Obligations

• Users agree to use the App lawfully and not engage in any discriminatory, harassing, fraudulent, or abusive behavior.
• Users must comply with all applicable laws, including fair housing laws that prohibit discrimination based on protected characteristics.

7. Privacy and Data Use

• Information collected through the App, including user data and externally sourced listings, is governed by the App's Privacy Policy.
• By using the App, users consent to such data collection, use, and sharing as described in the Privacy Policy.

8. Limitations of Liability

• The App is provided "as is" without warranties regarding listing accuracy, transaction outcomes, or third-party services.
• The App and its developers are not liable for damages, losses, or disputes arising from rental agreements, payment transactions, or reliance on AI guidance.
• Users should direct payment or refund disputes to Stripe according to Stripe's policies.

9. Dispute Resolution

• Any disputes related to the App's services should first be addressed through informal negotiation with App support.
• If unresolved, disputes may be subject to binding arbitration under applicable law, waiving rights to jury trials or class actions, except as prohibited by law.

10. Intellectual Property

• All app content, including AI algorithms, interfaces, text, and design, is the intellectual property of the App developer or its licensors.
• Users are granted a limited, non-exclusive license to use the App for personal, non-commercial purposes only.

11. Changes to Terms

• The App reserves the right to modify or update these Terms of Service at any time.
• Significant changes will be communicated to users via the App interface or email. Continued use after changes constitutes acceptance of the updated terms.

1. Introduction

Last updated: January 2025

Your privacy matters to us. This Privacy Policy explains how HouseSync ("we," "us," or "our") collects, uses, shares, and protects information when you use our rental housing app ("the App"), which utilizes AI-guided tools and aggregates rental listings from public online sources. By accessing or using the App, you accept this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

• Contact details: name, email address, phone number, account credentials.
• Rental preferences and criteria: location, price, type of rental, amenities you seek.
• Communication content: messages you compose or templates you use via the App.

2.2 Information Collected Automatically

• Technical and usage data: IP address, device type, browser type, operating system, unique device identifiers, and crash/error reports.
• Interaction data: searches performed, listings viewed, AI-generated guidance used, time spent on features.
• Cookies and tracking technologies: to enhance experience and collect analytics data.

2.3 Third-Party Data Sources

The App aggregates rental listings by scraping publicly available data from third-party platforms such as Zillow, Facebook Marketplace, and PadMapper. We do not control or guarantee the accuracy of this third-party content.

3. How We Use Your Information

• To provide, operate, and personalize the App's AI rental search and guidance services based on your preferences.
• To facilitate payment processing and deposit management exclusively through Stripe, Inc., a licensed and regulated third-party service provider. We do not store or access your payment details.
• To communicate with you, including customer support and service updates.
• To analyze App usage and improve functionality, security, and user experience.
• To detect, prevent, and respond to fraudulent or unauthorized activities.
• To comply with applicable legal obligations.

4. Sharing and Disclosure

• We do not sell your Personal Information.
• We share your data only with:
  • Stripe: for processing payments and holding deposits under their regulatory compliance.
  • Service providers who assist us in delivering the App, under strict confidentiality agreements.
• We may disclose information as required by law, legal process, or to protect rights and safety.

5. User Rights Under California Privacy Laws (CCPA)

If you are a California resident, you have additional rights, including:

• The right to request disclosure of Personal Information collected, used, disclosed, or sold in the past 12 months.
• The right to request deletion of your Personal Information, subject to certain exceptions (e.g., legal obligations).
• The right to opt out of the sale of your Personal Information (note: we do not sell data).
• The right not to be discriminated against for exercising these rights.
• To exercise these rights, submit a verifiable request by contacting us at support@housesync.us.

6. AI-Generated Guidance Disclaimer

• The App's AI functions provide suggested questions, communication templates, and rental guidance for informational purposes only.
• These AI-generated suggestions do not constitute legal, financial, or professional advice. Users are responsible for their decisions and communications with landlords and third parties.

7. Payment and Deposit Handling

• All monetary transactions, deposits, and refunds are processed solely by Stripe.
• The App's programmed logic triggers Stripe to release or refund deposits based on user check-in events and reported listing issues.
• We do not hold, control, or have access to your funds; Stripe bears fiduciary responsibility for managing payments.

8. Data Security

• We implement reasonable administrative, technical, and physical safeguards to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction.
• Despite these efforts, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

• We retain Personal Information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
• When no longer needed, we securely delete or anonymize Personal Information.

10. Children's Privacy

• The App is not intended for children under 13 years old. We do not knowingly collect Personal Information from children under 13.
• If you believe we have collected such data, please contact us for deletion.

11. Changes to This Privacy Policy

• We may update this Privacy Policy periodically. Material changes will be communicated via the App or email before they take effect.
• Continued use of the App after updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions or wish to exercise your privacy rights, please contact: